Frequently Asked Questions

Shipping & Returns

How much is shipping?

We offer free shipping in the U.S. for orders $50 or more. Orders less than $50 or international will be calculated by weight and the shipping cost will be displayed at checkout. 

When will I receive my order?

Most orders will ship within 3-5 business days in the USA. You will receive tracking details as soon as your order ships to track your package. 

What is your Return Policy?

We are unable to accept returns/exchanges on our custom products. Thank you for your understanding!

If there is an issue with your order, please email us at team@mermaidpillowco.com to speak with one of our customer service representatives. 

Products

Pillows

Our pillows are soft, huggable 15″ x 15″ pillows with hypoallergenic inserts. 

Colorful sequins that can be moved to produce endless designs making the pillow a beautiful canvas for creativity!

Each pillow ordered includes the pillow cover + a hypoallergenic pillow insert (the entire pillow). 

Socks

Only the face of your subject (repeated) and the background design will be included on the sock.

Any special requests can be listed in the “notes to designer” section. We cannot guarantee special requests.

Material: 60% Polyester, 10% Acrylic, 25% Nylon, 5% Spandex

Blankets

Only the face of your subject (repeated) and the background design will be included on the sock.

Any special requests can be listed in the “notes to designer” section. We cannot guarantee special requests.

Blankets are available in two sizes and are machine washable.